Technical & Service

We Don't Just Sell Machines.
We Ensure Your Uptime.

From installation to lifetime maintenance. WANGAO engineers are ready to fly to your site within 72 hours.

50+
Field Engineers
24/7
Online Support
$5M+
Spare Parts Stock
Lifetime
Warranty Service
Full Lifecycle Care

Your Project Journey

On-site Installation in Russia

1. Installation & Commissioning

Our engineers arrive at your site to supervise foundation construction, machine assembly, and load testing until the plant runs smoothly.

2. Operator Training

We don't leave until your team knows how to operate. We provide hand-on training for your local workers on maintenance and troubleshooting.

3. Spare Parts Supply

We keep a massive stock of wear parts (hammers, screen meshes, bearings). Express shipping via DHL/FedEx ensures minimal downtime.

4. Regular Return Visits

Our after-sales team conducts quarterly video calls and annual site visits to optimize your production line efficiency.

Genuine Spare Parts Warehouse

We stock consumables worth over 5 million RMB to ensure your plant never stops. Hammers, liners, and screen meshes are ready to ship.

Screen Mesh

High Manganese Steel

High Chrome Hammer

For Impact Crusher

Conveyor Belt

Heavy Duty Rubber

Siemens Motor

Core Power Unit

Download Parts Catalog
Smart Service

Remote Diagnosis & Video Support

Cannot solve the problem on-site? Don't worry. We connect with your operator via video call or IoT system to diagnose issues in real-time. It's like having our engineer right next to you.

Video Guide

Step-by-step repair

IoT Monitoring

Real-time data check

Live Connection
Chief Engineer
WANGAO HQ, China

Frequently Asked Questions

Do your engineers speak English? Or do I need a translator?
Our project managers and senior engineers speak fluent English. For site installation, if the local workers don't speak English, we recommend hiring a local translator for smoother communication, but our diagrams and manuals are all in English/Russian/Spanish.
Who pays for the engineer's flight and visa?
According to standard international practice, the buyer (you) is responsible for the engineer's round-trip air tickets, visa fees, local accommodation, and a daily allowance. We provide the technical service for free during the warranty period.
How long does it take to get spare parts?
For common wear parts (like screen mesh or hammers), we can ship via air freight (DHL/FedEx) within 3 days. For larger components, we recommend purchasing a "1-Year Spare Parts Kit" together with the machine to save shipping costs.

Need Technical Support?

Our engineers are online 24/7 on WhatsApp.

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